Refund policy

The Oxford Group is a service-based consulting firm and is fully eligible to be compensated for its time, expertise, knowledge, advice, consultancy and services. Any money earned within the scope of its services is non-refundable, unless expressly stated.

The Consultancy Fee is treated as an advance and considered to be earned on the basis of the Consultant’s time and services, except for termination of the contract for just cause when:

• If premature termination occurs before full services have been rendered, a fair calculation will be made according to the professional services fee and/or the scope of the consultancy and services rendered, together with any refunds, and the portion of the fee due/unearned will be settled amicably with the Client.
• If the scope of the consultancy, advisory and/or services is completed and the fee is deemed earned, the Client will not be eligible for any refund.
• In an unfortunate scenario, where a refund is requested, the Oxford Group ‘s strict Refund Policy is provided as below;

The Consulting Service Fee / Registration Fee paid to the Consultant will be non-refundable and non-transferable at any time, in accordance with the terms of the signed service contract, if the Client wishes to withdraw / cancel / does not wish / cannot continue the application due to any reason or circumstance / Lack of personal interest in the program / Being impatient / exasperated during the program / Any assumption / judgment about the status of the application at any time / Unofficial announcement of the final decision / Delay or failure to provide any document / information as required by the authorities / Failure during any random assessment by a national security agency of the respective countries / Termination of the Contract for Cause / Any direct contact / Breach of any article of this Contract / Refusal of enrollment due to wrong details / medical / security checks / information concealed by the Client / application processed (unconditional) / cases of force majeure / state of war / unforeseeable circumstances.

Any registration fee, government fee. Fee, Third Party Payment, Vendor Payment, Earned Fees, Legal Fees, Disbursed Expenses and Reimbursable Expenses are direct and outside the scope of Oxford Group ‘s responsibility and any reimbursement, if any, is subject to its independent policy without any prejudice to Oxford Group.

Any business expenses, business investment, marketing, HR, recruitment, IT, utilities, equipment, payroll, administrative expenses, inventory or any other operating expenses are for business investment and without any control or detriment, responsibility or liability of the Consultant.

• In the event of any request for a refund, the Customer must clearly request it by e-mail/letter in writing, stating the exact reason for the refund request.
• Upon receipt of the refund request, the Consultant will assess the reason and confirm the eligibility of the request in accordance with the Refund Policy and the signed service contract.
• Once the claim amount has been finalized, the Client must sign a Settlement Agreement with the Consultant.
• Any/all services/applications will be suspended from the Consultant as soon as the refund request is raised.
• Any refund, once approved, will be processed within 30 to 45 working days.

• A full refund will be issued in the event of a technical error, such as double charging or any other case for which Oxford Group is responsible.
• A claim for reimbursement is acceptable in the event of incapacity or incompetence in performing the service, in which case a fair calculation of compensation must be assessed in relation to time and effort.
• Refunds will be issued via the Original Payment Method or via Bank Transfer or Check if it is not possible to refund via the Original Payment Method.
• Any success fee, referral fee, commission or repatriation, once obtained, is non-refundable.
• In any specific service request, the refund policy stated and described in your service contract is considered an attachment to this refund policy and is enforceable.
• Any refund request must be made by e-mail/letter in writing, stating the exact reason for the refund request, which will immediately lead to the suspension or termination of services.